DVD to iPhone/iPod/Apple-TV Ripper Guide .- Rip DVD To iPod iPhone and Apple-TV video.

Sog DVD Ripper Platinum Guide- Rip DVD to AVI MPG MP4 MOV FLV iPod iPhone PSP PDA 3GP,etc.

iPhone/iPod/Apple-TV Video Converter Guide - Converts all pop video formats to iPod iPhone and Apple TV.

Sog Video Converter Guide- Convert popular video formats to another.

Sog Video Converter Platinum Guide- Converts all popular video formats to other video formats.

What benefits are available if I purchase your products?

• Full version (5 minutes limitation removed).
• FREE lifetime technical support via e-mail, guaranteed reply within 24 hours.
• FREE lifetime update to latest version.
• Get discount for purchasing other products
• 30-day money back guarantee.

We accept several types of payment: Credit Card, PayPal, Bank/Wire Transfer, Check/Money Order, Fax, and Invoice.

Is it safe to purchase product via your website?

Yes, it is 100% secure to do business with us. The Payment platform we utilize is Avangate, which is the most trusted ecommerce company in the world. The order of your private information, such as credit card number, addresses and so on will never be disclosed without your specific permission.

I didn't receive the license code for several hours after my purchase. Why?

The possible reasons might be:
1. Due to your email setting, the letter with license code went to Trash directly. Please check the folder there.
2. You provided invalid email address when you ordered the software.
3. Your email service provider rejects emails from unknown senders.
Please let us know by writing to sales@sogsoft.com if you are under one of the last two situations.

If you lost your license code, please do not worry and feel free to contact us to request your original license. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc.

I purchase the wrong product by mistake. Can I exchange it for the right one?

Yes, you can. In this case, please uninstall the wrong product first. Then email us with your order information and the right product you want. We will exchange the right one for you.

What is your refund policy?

We're confident that our products can solve your problems. If you still have questions, please ask us for assistance by emailing to support@sogsoft.com. However, we will unconditionally hold the 30-day money back guarantee policy if the refund reason is rational.

What's the difference between the trial and the full version?

Generally, there is no big difference between the trial and full version, except 5 minutes length limitation or watermark on the videos. After you purchase the program, you will be provided registration name and code which will unlock these limitations.

We offer FREE lifetime upgrade service for our registered users. You could enjoy any upgrade, major or minor, without any fee involved after you purchased our software.

Yes, you need to re-register after you reinstall the software.

Can I use one license of your software on multiple computers?

One license of our software can be used on one PC only. You need purchase an additional license per each additional computer

Firstly, please uninstall the software from your old computer. And then download the version you purchased from our website at http://www.sogsoft.com/download.htm or use the CD you bought to install it on your new one. Use the registration information you got before to register the full version.

If you'd like to convert only a segment of the DVD movie, you can trim the clips by dragging the left or right bar under the video Preview Window or by defining the "start time" and "end time" in the "Output Setting" area.

This problem might occur if you choose "...H.264..." as output profile. Please change it to corresponding "...MPEG4..." and have a try.

To improve the ripping quality, please try the methods below:
1. Please select "Use High Quality Engine" option.
2. Raise "kbps" in "Video Quality" setting area.
PS: Please note that high quality video setting will increase the conversion process time. And the final video quality is somewhat up to your original DVD quality.

Our DVD ripper for iPod, iPhone, Apple TV, PSP, Zune, 3GP, PDA allow you to customize video & audio parameters and save the results as your preferred Profile for future use. Click "Option" button --- > Click "Profile" table --- > Set your own profile --- > Click "Add". Then the Profile will be added and shown in the "Profile" drop-down menu.

Firstly, please make sure your "Output Folder" is on Non-system partition and try again.
If this still cannot work, please try other output formats or reset your parameters.

You can define the screen size of your video by selecting "Customer Size and Keep Aspect Ratio" option in the "Output Image Setting" area, and then set the "Video Resolution(W:H)" at the right side.

Our product only works for users who have administrator permissions or run as administrator, because it needs to access some system files that other accounts are disallowed. To solve this problem:
1. Please reinstall our product on Non-system partition, like D:\, E:\, etc.
2. If you still need to install it on C: partition, please right click the setup file and choose "run as…" option. Then, on the pop-up windows, choose "administrator" as "user name" and click "OK".

How to remove the black line at the top and the bottom of the video?

To get rid of the black line, please select "Customer Size and Customer Aspect Ratio" option in the "Output Image Setting" area. And then set the video resolution to keep it the same as your TV or media player.

Can I rename the video in the iTunes after conversion using your iPod/iPhone video converter?

Yes, you can. Please right click the converted video in iTunes, choose "Get info" ->"Info", and input the video information here, such as Name, Artist, etc.